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Scope and Vocabulary in ISO 19011:2011
ISO 19011:2011 is an international standard that provides guidance on auditing management systems. Earlier version ISO 19011:2002 was a standard that was providing guidance on auditing quality and/or environmental management systems. There has been a number of other management system standards that have been published since then, therefore it is felt to widen the scope of the auditing guidance standard and as such ISO 19011:2011 has widen its scope. ISO 19011:2011 provides guidance on:
- Principles of auditing (Clause 4)
- Managing an audit programme (Clause 5)
- Conducting management system audits (Clause 6)
- Evaluation of competence of individuals involved in the audit process (Cause 7)
ISO 19011:2011 standard is applicable to all organizations that implement a management system and that require to conduct or manage management system audit (internal or external). The application of ISO 19011:2011 standard is possible to other types of audits, provided that special consideration is given to specific competence needed.
ISO 19011:2011 standard cites no normative reference.
For better understanding of the guidelines given in the standard, ISO 19011:2011 standard provides terms and definitions of following terms:
- Audit (3.1)
- Audit criteroa (3.2)
- Audit evidence (3.3)
- Audit findings (3.4)
- Audit conclusion (3.5)
- Audit client (3.6)
- Auditee (3.7)
- Auditor (3.8)
- Audit team (3.9)
- Technical; expert (3.10)
- Observer (3.11)
- Guide (3.12)
- Audit programme (3.13)
- Audit scope (3.14)
- Audit plan (3.15)
- Risk (3.16)
- Competence (3.17)
- Conformity (3.18)
- Nonconformity (3.19)
- Management system (3.20)
Most of the terms and definitions in ISO 19011:2011 standard have been adapted from ISO 9000:2005 standard.
ISO 19011:2002 (earlier version) included 14 terms and definitions, while the new version (ISO 19011:2011) includes 20 terms and definitions, thus adding following six terms:
- Observer
- Guide
- Risk (adapted from ISO Guide 73:2009)
- Conformity (adapted from ISO 9000:2005)
- Nonconformity (adapted ftom ISO 9000:2005)
- Management system (adapted from ISO 9000:2005)
Personnel involved in managing or conducting auditing should understand above terms. Understanding above terms will enable you to understand the ISO 19011:2011 standard ion a clear manner. We are not discussing these terms in this chapter and readers are advised to refer to the standard.
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